Policies and Procedures
Code of Conduct Policy
The Code of Conduct Policy defines the expectations and standards relating to the behaviour of those who work for or with the organisation.
Fees and Refund Policy
The purpose of this document is to outline the fees payable for the provision of education and training services and to outline the process for refunding of fees.
Issuance Policy
The purpose of this Policy is to maintain the integrity of national training products by ensuring the Organisation processes relating to the issue, re-issue and cancellation/recall of Testamurs and Statements of Attainment are compliant.
Language, Literacy & Numeracy (LLN) Policy
The LLN Policy applies to all organisational trainers and assessors who conduct assessment for national qualifications, VET accredited courses, skill sets and units of competency to ensure that the organisation’s students with special learning needs are adequately supported through to the completion of their training.
Complaints and Appeals Policy
The Complaints and Appeals Policy applies to all participants training at the organisation. For example, this includes complaints of harassment/discrimination and unfair treatment regarding conditions of training situations by the trainers, assessors, other staff, assessment outcome and/or work situations.
Plagiarism Policy
The Plagiarism Policy applies to all students enrolled with the organisation, and to all staff who are involved in assessment of work submitted by students.
It also includes external personnel conducting assessments on the organisation’s behalf as part of partnership agreements.
It also includes external personnel conducting assessments on the organisation’s behalf as part of partnership agreements.